Refund and Returns Policy

Effective Date: [01/09/2024]

1. Introduction

At TechiBay, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy to ensure your shopping experience is as smooth as possible. Please review the following guidelines to understand our process for handling returns and refunds.

2. Return Eligibility

To be eligible for a return, please ensure that:

  • Return Window: The item is returned within [30] days of the original purchase date.
  • Condition: The item is unused, in its original packaging, and in the same condition as when you received it. This includes all accessories, manuals, and parts.
  • Receipt: You have the original receipt or proof of purchase.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened Software: Software or digital products that have been opened or activated.
  • Personalized or Custom Products: Items made to order or customized specifically for you.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

4. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at [[email protected]] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

  2. Prepare the Package: Pack the item securely in its original packaging, including all accessories and manuals. Clearly write the RMA number on the outside of the package.

  3. Ship the Package: Send the package to the address provided in the RMA instructions. Please use a trackable shipping method and retain the receipt for your records. Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method within [7-10] business days. Please note:

  • Shipping Costs: Original shipping costs are non-refundable.
  • Restocking Fees: We do not charge restocking fees.
  • Damaged or Defective Items: If the item is damaged or defective, we will cover the return shipping costs and issue a full refund or replacement, depending on your preference.

6. Exchanges

If you wish to exchange an item, please return the original item and place a new order for the replacement product. The standard return and refund process applies to exchanges.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

Email: [[email protected]]

8. Changes to This Policy

We may update this Refund and Returns Policy from time to time. We will notify you of any material changes by posting the revised policy on our Site and updating the effective date. Your continued use of our Site after such changes constitutes your acceptance of the updated policy.

Thank you for shopping with TechiBay. We appreciate your business and are here to help ensure your satisfaction with every purchase.

Sincerely,

The TechiBay Team